FAQ

When Will My Order Arrive? - Orders are shipped within 24-48 hours after being placed. We cannot guarantee a certain day at which the package is to arrive, so please order accordingly, to our shipping rates. We have 2 shipping rates. USPS First Class (4 - 7 business days delivery) and USPS Priority Mail (1-3 days delivery). USPS ships packages Monday-Saturday. If ordering past 10 am PST on a Saturday, your package will be shipped the following Monday.
Can My Order Be Delivered On an Exact Date? - No. We cannot guarantee delivery on a certain day as shipping times vary depending on location. However all orders are delivered within the dates that we state. To ensure that your order arrives close to or on the day that you want it to arrive, please place your order in accordance with our shipping times.
Where Do you Ship From? - We ship from southern Florida.
Will The Person That I Am Sending The Candle To, Know That I Was The One Who Sent It To Them? - That is up to you! The orders can be anonymous or not. We will never show your shipping address as the return address. It will only show our shipping address and the recipient's on the package. We will also never show your email. That is why it is very important to enter YOUR email and the RECIPIENT'S shipping address at checkout. If you want the person to know that it was from you, simply write your name in the message. For example "Love, Stacy."
What Type Of Message Can I Send? - We allow all kinds of fun messages! We also allow profanity. However, we do not allow hateful, harmful, or threatening messages and we will not process orders with messages that have wording like this. In this instance, we will either cancel your order or ask you to change your message
Can I Edit My Message/Uploaded Picture, Even If I've Already Placed My Order? - Yes! If we have not already shipped your order, please email us as soon as you can and let us know of the change in the message or picture and we will edit it for you.
Can My Message Be Anonymous? - Yes, it can! If you would like the message to be anonymous, simply do not give any clues that the candle was from you. Meaning, do not write your name on the message!
Is My Return Address On The Package That Is Going To My Recipient? - No. We only show iCandle Parcel's return address on the package and the actual shipping address of the package (Not your address!)
Do You Do Drawings? - We do not do drawings, however if you enter an emoji, clipart or symbol as part of your message, we will try our best to draw it out.
Where Is My Order Confirmation? - All customers get an automatic email sent to the email entered on the order that reflects the details of your order. If you did not get the email, please make sure that we are on your email's "safelist" and that the emails are not going into your SPAM folder.
Whose Shipping Address and Email Do I Enter At Checkout? - At iCandle Parcel, we love sending candle messages to other people. So please enter the RECIPIENT'S shipping address, so that the candle can go to them (Unless you are sending a candle to yourself!) Enter YOUR email on shipping information. If you enter the recipient's email in the shipping information, then they will get the order confirmation email and know that you are sending them the candle. You don't want to ruin the surprise!
Do you ship to American Army Bases (APO/FPO/DPO addresses)? - Yes, we do! Please make sure to enter the shipping address correctly so that it arrives
Where Do I Enter My Candle Message? - On the checkout page, where it says "Notes or instructions" ."Please remember to do this or we cannot process your order. For candle pic (requires an image upload), a message is optional. If you just want the image on the candle, that is all that is required. Email picture to [email protected]